RF Trade ยท Privacy Policy
RF TRADE LIMITED · Rm A5 7/F ASTORIA BLDG · 34 ASHLEY RD · Tsim Sha Tsui · Hong Kong (HK)
This Privacy Policy was written by the RF Trade desk to explain in plain terms how the Company handles personal information when you use its website, its services and its trade communications channels.
This Privacy Policy explains how RF TRADE LIMITED, a Hong Kong company with its office at Rm A5 7/F ASTORIA BLDG, 34 ASHLEY RD, Tsim Sha Tsui, Hong Kong (HK), collects, stores, uses and protects personal information. Throughout this policy the Company is referred to as the Company or as RF Trade. The Company operates within the computer systems design and integrated trade services sector and is engaged in global sourcing programmes, supplier vetting, import and export documentation, freight coordination, trade finance support and market intelligence reporting.
The developer behind this online service and the accompanying trade desk is RF Trade, a name that stands for the same standard of honest, clear and careful handling of information that this policy promises. When the desk opened for business above Ashley Road, the operator made a simple commitment to every caller: protect the message as carefully as the order. This policy turns that commitment into a set of concrete rules. Reading this policy gives you a clear picture of what information the Company holds about you, why the Company holds it and the choices you keep over it at all times.
The Company treats your privacy as a working standard and not a legal footnote. Every process that touches personal data is reviewed so that collection stays limited to what the trade relationship actually requires, and nothing is kept longer than the relationship or the law demands. If any part of this policy is unclear, the contact section at the end explains exactly how to reach the desk for an answer in plain language.
This policy applies to anyone who interacts with the Company over its website, through its contact channels or in the course of a trade engagement. That group includes buyers, suppliers, freight forwarders, finance partners and any visitor to rftrade.autos who makes an enquiry or submits a form. The policy also covers individuals whose contact details appear on business records, shipping documents or reference lists supplied by a client during the course of an order.
The Company distinguishes clearly between company information and personal information. A business address on a printed invoice, a generic company email box and a public trade registration are typically company information. A name attached to an individual, a personal email address, a direct telephone line and an individual address are personal information and receive the protection described in this policy.
Where the Company handles personal data on instructions from a client, for example by managing a supplier database on a buyer behalf, the client remains the controller for its own record while the Company acts as a careful processor under that arrangement. This policy sets out the general standards the Company follows in both roles so that every party on the channel knows how the information will be treated.
To run a sourcing brief or open a trade channel the Company typically needs limited and specific information. A name, an email address, a company name, a country and a subject line are enough to begin almost every enquiry. When a trade advances, the records may grow to include telephone numbers, delivery addresses, identification required for export clearances and the copies of documents needed to complete a shipment.
The Company keeps the collection narrow and purposeful. It does not ask for personal information that the task does not need, and it declines to collect data just because a form has an empty box waiting to be filled. Where a field is optional this is made clear, so you never feel pressured to share more than the engagement asks for.
Technical information may also be collected automatically when you visit the website, including the type of browser you use, the pages you view, the time of your visit and a general sense of your location, but only to the extent needed to keep the site secure and to understand which pages matter to visitors. The Company treats even this modest technical record with the same care as any other data it holds.
The services of the Company are designed for businesses and professional participants in trade. They are not directed at children and do not intentionally collect information about children. The trade channels, documents and market reports that appear on this site exist for a commercial audience and are not pitched to younger users in any way.
If the Company learns that personal information about a child has been provided to it without verifiable parental consent, that information will be removed as quickly as the records allow and the desk will take steps to prevent the error from recurring. Parents or guardians who believe a child has shared information with the Company are encouraged to contact the desk using the contact details at the end of this policy, and the team will act without delay.
The protection of all users, whatever their age, rests on the same foundation of limited collection and careful storage described throughout this policy. Because the Company asks for so little personal data in the first place, the surface that could ever be exposed stays narrow, and that is the most honest protection the desk can offer any young visitor who arrives here by accident.
Sensitive categories of personal data, such as health details, political opinions, religious beliefs or biometric records, have no place in the work of RF Trade and the Company does not seek them. Trade documents sometimes touch on information that a client would reasonably regard as confidential, such as prices, margins, supplier terms and identification numbers, but this is commercial confidence rather than the special categories recognised in data law.
Should such categories of personal data ever arrive in a document sent to the desk, the Company will treat the file with heightened care, restrict access to the few team members who genuinely need it and note the situation so the data can be removed or returned as soon as its purpose is complete.
The practical effect for you is simple: do not fear that the desk will pressure you to reveal sensitive personal facts. If a task appears to require sensitive data, the team will first question whether the task truly needs it and will explain to you why the data is being requested before any material is taken.
Most personal information reaches the Company directly from you. You provide your details when you complete a contact form, write an email, telephone the desk or send a sourcing brief. In a continuing trade relationship you may provide documentation as an order progresses, and the records of that documentation are kept alongside the order file.
The Company also receives information from sources that are part of an honest trade chain. A freight forwarder may send a booking record, a supplier may provide a plant reference, or a client may introduce a colleague whose details the desk needs to progress a delivery. Where such information arrives from a third party, the Company relies on the sender holding the proper authority to share it and treats the material with the same care as information received directly.
When you use the website, standard server logs record the technical details of your visit automatically. These logs exist to keep the service stable and secure and are not used to build a profile of who you are. Together these direct, indirect and technical routes give the Company only the amount of personal information that a real trade relationship demands.
The Company uses your personal information for clearly defined purposes. It answers your enquiry, prepares and issues sourcing briefs, vetting reports and market summaries, processes your order through documentation, freight and finance stages, and keeps records of the trade for both parties so that nothing is lost between channels.
Your details are used to communicate with you about your own engagement only. The desk sends you the answer you asked for, the updates on your order and the confirmation of delivery. Where you ask to receive market briefings, your details support that mailing until you ask to stop receiving it.
The Company does not sell personal information to third parties and does not trade in contact lists. Marketing that reaches you comes only from the desk and only on a basis you have agreed to. Reporting about the service and its improvement is done on anonymised or aggregated figures wherever possible, so the desk can learn which pages and services are useful without attaching that learning to a name.
The Company relies on a small set of lawful reasons for handling personal data, and it names them so you can see the legal footing beneath each use. In many cases the reason is the need to perform a contract, because the information is processed to prepare or fulfil a trade order you have entered into with the firm.
In other cases the reason is legitimate interest. Answering a sourcing enquiry, protecting an order file, keeping the network safe from fraud and improving the service are all activities the Company can pursue under legitimate interest, balanced against your right to privacy and your reasonable expectations about how your data will be used.
Where you give consent, such as for receiving market briefings that you have not otherwise requested, the Company relies on that consent and makes it easy for you to withdraw it at any time. Finally, the Company processes certain records because the law requires it, for example in keeping accurate financial accounts and meeting customs and export reporting duties. Each piece of data is held under one of these clear bases.
The Company shares personal information only where sharing is necessary to deliver the service or required by law. A sourcing brief may require a price quoted by a supplier, and so a supplier receives the product brief necessary to quote, with the minimum of personal detail that the quote requires. Documentation for a shipment passes naturally to freight forwarders, customs agents and the carriers that move the cargo.
Service providers that host the website or that send emails on behalf of the firm see only what their task demands and are bound by agreements to use the data solely for the Company and to protect it in line with this policy. The Company reviews those agreements before data is handed over and does not authorise any provider to scrape or resell the lists it touches.
The Company will disclose data to authorities where a lawful request requires it and where the firm is satisfied the request is valid. Whenever practical, the desk will tell you when such a disclosure is made, unless doing so is itself prevented by law. Every sharing decision is made on the least data needed to achieve its honest purpose.
Global trade is by its nature international, and the records prepared by the desk frequently travel across borders as part of a shipment, a bank document or a supplier reference. The Company is registered in Hong Kong (HK) and its office at Rm A5 7/F ASTORIA BLDG, 34 ASHLEY RD, Tsim Sha Tsui holds the central copies of trade files.
Some service providers and trade partners that help perform the engagement may be located in other countries. Where personal data crosses a border, the Company ensures it is protected by appropriate safeguards such as standard contractual terms, or relies on a lawful transfer mechanism recognised in the relevant jurisdiction. The standard the data meets does not weaken when it crosses a line on a map.
For transfers that underpin an actual trade order, the processing is often necessary for the performance of the contract and therefore lawful regardless of geography. Where a transfer has no such direct link, the Company applies the safeguard that the situation warrants and keeps a note of the basis so that any enquiry about a specific transfer can be answered clearly.
The website uses a small amount of technical technology to operate properly and to remember basic preferences. Cookies are small pieces of information stored by your browser that help the site remember that you have visited before and whether you have chosen a particular view. The Company uses only the cookies needed to run the service reliably and keeps them to a sensible minimum.
Strictly necessary cookies support core functions such as keeping a session consistent. Any analytic cookies collect anonymous counts of pages viewed so the desk can understand which content is useful. The Company does not use third party advertising cookies and does not serve adverts built from a profile of your browsing on this or any other site.
Your browser gives you control over cookies, and disabling them will not stop the site from working in most straightforward ways. Technical records are retained only as long as they serve security or reliability purposes and are then discarded. The desk treats the data on its own site as quietly as it treats the data inside a trade order, which is to say with restraint.
Personal information is stored on systems operated under the control of the Company or by trusted providers bound by the standards in this policy. In every case the data rests in accounts protected by the access controls described in the security section below, so that only the team members who need the file can reach it.
The Company keeps personal data only for as long as the purpose requires. A simple enquiry record may be held for a short period to allow follow up and then removed. Records tied to a completed trade order are kept for the period the law and good audit practice demand, because shipping and finance documents can be needed months or years later to support a claim, a tax position or a customs query.
When a retention period ends, the material is deleted or fully anonymised so it can no longer be linked to an identifiable person. The desk reviews its files on a regular schedule, which keeps the archive honest about what it still needs and prevents data from living on out of habit long after its usefulness has ended.
The Company protects personal information with controls suited to its sensitivity. Access to trade files is limited to named staff whose role requires it, and each user is verified before entering the records area. Passwords, restricted permissions and activity logging form the outer layer of that control.
Systems that hold personal data are kept current with security updates, and the transmissions that carry trade data are protected in transit where the channel allows. Internal procedures cover how documents are handled, how incidents are reported and how backups are made and securely discarded. The desk also carries out an honest assessment of its risks on a regular basis rather than waiting for a problem to appear uninvited.
No method of storage or transfer is ever perfectly secure, and the Company does not pretend otherwise. What the desk can promise is that it applies a sensible, layered set of defences and that, if a breach is ever suspected, the affected individuals and the relevant authorities will be told promptly with an honest account of what happened and what has been done to respond.
You hold clear rights over the personal information the Company keeps about you, and the desk will honour them without delay or difficulty. You may ask for a copy of the data held, request that inaccurate records be corrected, and ask that processing be restricted or that your data be erased where the law permits.
Where the Company relies on consent, you may withdraw it at any time and where the basis is legitimate interest you may raise an objection, which the desk will weigh honestly against the reasons for the processing. You may also ask that your data be provided in a portable, structured form so it can be moved to another service if you wish.
To exercise any of these rights, contact the desk at the address below. The team will confirm your identity before acting, to keep your information safe from impersonation, and will complete a valid request without charging an unreasonable fee. If you are not satisfied with the response, you have the right to complain to the data protection authority of your region and the desk will always point you in the right direction.
The Company sends marketing only where you have chosen to receive it. If you ask for market briefings or trade news, the desk will send those summaries on a measured schedule and will stop as soon as you ask. Every such communication contains a simple way to opt out so that ending the mailing never requires a hunt for a buried setting.
Messages tied to your own order, such as a confirmation, a booking update or a delivery note, are service messages rather than marketing and will continue because they are part of delivering the service you requested. The Company will not hand your contact details to an outside marketer and will not exchange lists with other firms so they can chase you for their own purposes.
If you choose not to receive marketing, that choice is respected without placing obstacle in the way. Staying in touch with a client who has asked to hear from the desk is a privilege the Company does not waste with noise, and every note it sends is measured against the simple question of whether it earns the open.
This site may from time to time point to external resources such as industry guides, public registers or partner pages that are useful for trade research. Once you leave the site of the Company, that separate destination sets its own rules and this Privacy Policy no longer governs how your information behaves there.
The Company has no control over the content or the privacy practices of those external services and does not accept responsibility for them. When a link is offered, it is offered for your benefit and with a reasonable belief that the destination is reputable, but the desk recommends that you read the privacy statement of any third party before you share personal information on its site.
Links are provided as a practical convenience for trade research and nothing more. The presence of a link does not mean the Company endorses the external service or is bound by its choices, and it should not be read as an invitation to send personal data anywhere without first checking how that destination treats it.
If the Company or any part of its trade desk is involved in a merger, an acquisition or a sale of assets, the personal data it holds may be transferred as part of that deal. In such an event the Company will make reasonable efforts to give you notice of the change, because knowing who now holds your data matters as much as knowing what data is held.
Before any such transfer takes place the receiving party is required to continue protecting the data at a standard no lower than that described in this policy. A change of ownership does not provide an excuse to loosen the standards, and the desk will seek a written commitment from the new holder that your information will keep its protection.
If a proposed deal would make it impossible for the new owner to honour this policy, the Company would treat the continuation of these protections as a central condition of the arrangement. The quiet promise made to every caller at the desk must survive any change of office name or address, because the trust built up over the years is the one asset the firm will not trade away.
This Privacy Policy may be revised from time to time as the services of the Company grow or as the law in the regions it serves changes. Any revision will be published here with an updated date so that you can always tell which version is in force. The desk will review the policy at least once a year even when no change appears necessary.
Where a change is significant and affects the way your personal data is handled, the Company will make the update prominent on the website and will inform active clients by email or through an in-channel notice where that is practical. Minor clarifications may be folded in without individual notice, but the substance of any change will always be legible in the text of the policy itself.
Rather than asking you to check the site on a schedule, the desk encourages you to read the policy again before each large engagement, because it is at the point of a serious order that the details of consent and retention become real. If a change ever makes you uncomfortable, the contact section below gives you the direct line to question it.
Questions, requests and concerns about this Privacy Policy, or about any of your rights described above, are always welcome at the trade desk. The fastest routes are described in the box below, and every message is answered by the team rather than left to a machine.
RF TRADE LIMITED
Rm A5 7/F ASTORIA BLDG
34 ASHLEY RD
Tsim Sha Tsui
Hong Kong (HK)
Email: contact@rftrade.autos
Telephone: +12189758838
When you write, please identify yourself so the desk can confirm you are the person the request concerns. The team aims to confirm receipt of any privacy request within a working day and to complete valid requests within the time windows the law allows. If you are unhappy with how a request was handled, the desk will also point you toward the relevant authority where you can raise a formal concern.
Thank you for reading this policy and for trusting RF Trade with your information. The commitment behind every line above is the same standard the desk brings to each order, each brief and each confirmation, because a partner who protects the message keeps the channel open for the next call.